A warm call, a careful summary, an early flag.
Tend runs the follow-up your team does not have hours for, on your protocols, and hands you back exactly what matters.
Everything in service of one call that catches it.
Warm scheduled calls
Follow-up calls that sound human, at the cadence your protocols set, in the patient's language. Tend introduces itself honestly as calling on behalf of your team.
Recovery check-ins
Gentle questions tuned to the procedure a patient went home from: pain, mobility, appetite, sleep, wounds, medications. It listens more than it talks.
Reminders that do not nag
Kind nudges about medications and follow-up appointments, timed to matter, never repeated into annoyance.
Early flags to your team
When answers match a concern in your protocol, Tend escalates to a nurse with the reason, the patient's own words, and the transcript.
A clear summary per call
Every call becomes a short, structured note your team reads in seconds and drops into the chart.
Supervised by design
A care team stays in the loop on every escalation. Tend does not diagnose or advise. It checks and it escalates.
Play a sample call.
Tend notices a complication, escalates it, and writes the summary your team sees. Nothing here is medical advice.
Follow-up call
Tend · on behalf of the care team
Press play to hear a sample check-in four days after a knee replacement, and watch Tend notice something and bring it to the care team.
The care-team summary appears here the moment Tend hears something worth flagging.
Fits your roster, your chart, your queues.
Tend takes the discharge list in and sends summaries and flags back, through the interfaces you already use. No data leaves your boundaries without a signed agreement.
Discharge roster in
Pull the daily list by standard EHR interface, secure file, or a simple daily upload.
Summaries to the chart
Structured call notes and flags flow back to your record so nothing lives in a silo.
Flags to your queues
Escalations land in the on-call nurse queue and channel your team already watches.
English and Spanish
Tend detects the patient's preferred language from your record or from the call.
SSO and roles
Single sign-on, role-based access, and audit logs on system plans.
Outcomes reporting
See call completion, flags raised, and callbacks, with regular reviews.
Most teams are live in a couple of weeks. Read more on Security.
Tend checks and escalates. It does not diagnose.
The most important thing Tend does is know what it is not. It never tells a patient what a symptom means. It recognizes a concern in your protocol, documents the patient's own words, and brings it to a person who can decide.
- No diagnosis, no medical advice, ever.
- Urgent red flags trigger an immediate handoff and, when appropriate, a prompt to call 911.
- A care team is always in the loop on escalations.
- Patients can reach a person or end the call any time.
See it on your own patients.
Book a demo, or start a free pilot with a single unit.