A call after discharge, so no one recovers alone.
Tend calls your patients in the days after they leave the hospital, checks on how their recovery is going in a warm, natural voice, answers their questions, and brings any concern to your care team early.
HIPAA-ready. Care-team supervised.
Recovery, day by day
Anna R. · knee replacement
Day 4 · brought to the care team
Anna mentioned new swelling in her calf. Tend flagged it and looped in her nurse the same morning.
The first week home is the one no one is watching.
Recovery is most fragile right when the care team can no longer see it. Small things go unnoticed until they are the reason someone comes back.
1 in 5
Medicare patients are readmitted within 30 days
Most of it starts as something small in the first week at home.
80%
of serious medical errors involve miscommunication at handoff
The days right after discharge are the quietest and the riskiest.
49%
of patients can't recall their discharge instructions accurately
A warm call in plain language closes that gap before it grows.
Figures are illustrative and drawn from widely reported ranges in care-transition research. See our Evidence page for how we think about outcomes.
Three gentle steps, on your protocols.
Tend follows the cadence your team sets and never steps outside it. A person is always in the loop on what matters.
Schedule the calls
Your team sets the cadence at discharge, or Tend follows your protocol by procedure and risk. Calls go out at the right moments in the days that matter most.
Tend checks in, warmly
Tend calls in a natural voice, asks how recovery is going, listens, answers common questions, and reminds about meds and appointments. It never rushes.
Flags concerns to the team
When something sounds off, Tend brings it to a nurse with the full context, and logs a clear summary of every call. Your team decides what happens next.
Hear how a small mention becomes an early flag.
Play a sample follow-up call. Tend notices something worth a second look, escalates it, and writes the summary your care team sees. Nothing here is medical advice.
Follow-up call
Tend · on behalf of the care team
Press play to hear a sample check-in four days after a knee replacement, and watch Tend notice something and bring it to the care team.
The care-team summary appears here the moment Tend hears something worth flagging.
Warm on the call. Careful with your team.
Everything Tend does is in service of one thing: no one recovering alone, and nothing important slipping by.
Warm scheduled calls
Follow-up calls that sound human, at the cadence your protocols call for, in the patient's language.
Recovery check-ins
Gentle questions about pain, mobility, appetite, sleep, and wounds, tuned to the procedure they went home from.
Med and appointment reminders
Kind reminders to take medications and to keep follow-up appointments, without nagging.
Early flags to the care team
When answers suggest a possible complication, Tend escalates to a nurse with the reason and the transcript.
A clear summary per call
Every call becomes a short, structured note your team can read in seconds and drop into the chart.
Always supervised
A care team stays in the loop on every escalation. Tend does not diagnose or give medical advice. It checks and it escalates.
Fits the way your team already works.
Tend takes the discharge roster in and sends a clean summary back for every call, through the interfaces you already use. Flags land in the queue and channel your nurses watch. No new tab to babysit, no data leaving your boundaries without a signed agreement.
Roster in
Daily discharge list by EHR interface or secure upload.
Calls out
On your cadence, in the patient's language, supervised.
Summaries back
Structured notes and flags to your chart and queues.
What a call can mean.
Illustrative voices from the people on both ends of the line.
The first week home used to be a black box for us. Now we hear about the small things before they become the reason someone comes back.
Diane Okonkwo, RN
Director of Care Transitions · Regional health system (illustrative)
My mom got a call two days after her surgery. It was calm and kind, and when she said her leg felt tight, a nurse called her back within the hour. That call mattered.
Sam Whitfield
Family caregiver · Patient's son (illustrative)
Start free with one unit. Grow by the patients you call.
A pilot costs nothing. Paid plans are priced per patient, so the math tracks with the care you deliver.
Pilot
FreeRun Tend with a single unit or service line and see the calls, the summaries, and the flags for yourself.
Start a pilot- One unit or service line
- Up to 100 patients in the pilot
- Warm scheduled follow-up calls
- Call summaries and early flags
- Care-team escalation to one queue
- Email support
No card required. Includes the free sample workspace to try a call script today.
Clinic
For clinics and departments running post-discharge follow-up as a program, priced by the patients you actually call.
Talk to us- Everything in Pilot
- Per-patient pricing that scales down
- Your protocols by procedure and risk
- EHR roster in, summaries out
- Multiple escalation queues
- English and Spanish calls
- Shared dashboard for your team
- Priority support
Most clinics land well under the cost of a single avoided readmission.
Health system
For systems standardizing follow-up across hospitals and clinics, with the controls your compliance team expects.
Contact sales- Everything in Clinic
- Signed BAA and security review
- SSO and SCIM provisioning
- Role-based access and audit logs
- Multi-facility rollout support
- Outcomes reporting and reviews
- Named implementation partner
- 99.9% uptime commitment
Deploys in your existing data and identity boundaries.
Every paid plan includes a signed BAA. Full details on the pricing page.
The things care teams ask first.
Straight answers about safety, escalation, and how Tend stays in its lane.
Give the first week home someone to call.
Run a free pilot with a single unit, or try a call script in the free workspace right now.