The case for a call after discharge.
We are early, and we are careful about claims. Here is how we measure the difference Tend makes, and an illustrative picture of what a good follow-up program can do.
The figures on this page are illustrative. They reflect widely reported ranges in care-transition research and modeled results, not a specific customer outcome. We will publish measured results as our programs mature, and we will always show our method.
What a good follow-up program can move.
18%
fewer 30-day readmissions
Illustrative, in a modeled cohort of surgical discharges.
86%
of calls reached and completed
Across scheduled attempts, with retries at good times of day.
1 in 9
calls surfaced a concern worth a callback
Flagged to the care team with the patient's own words.
same day
median time from flag to nurse callback
When routed to an active on-call queue.
Outcomes a care team actually cares about.
- Readmissions and ED returns within 30 days.
- Call reach and completion rates, by time of day.
- Concerns flagged, and how many led to a real intervention.
- Time from a flag to a nurse callback.
- Medication adherence and kept follow-up appointments.
- Patient experience of the call itself.
Honest about what a claim can hold.
Follow-up calls do not work by magic. They work by putting attention where there was none and moving a concern to the right person quickly. So we measure the whole chain, not just the call.
We favor comparisons against a unit's own recent baseline, we report reach rates alongside outcomes so nothing is cherry-picked, and we name what is modeled versus measured. When we do not have the data yet, we say so.
If you want to design a measurement plan for your own pilot, we are glad to build one with your quality team.
Run a pilot and measure it with us.
Start free with one unit and a measurement plan your quality team helps design.